Privacy Policy
Last Updated: July 2026
1. Information We Collect
At Glitchframe Studio, we respect your privacy and process personal data in compliance with the **Swiss Federal Act on Data Protection (DPA)** and the **General Data Protection Regulation (GDPR)**.
We collect personal information that you provide to us directly:
- Contact & Forms: Names, emails, company names, and message payloads submitted via our Contact or Pitch portals.
- Transaction & Shipping Data: Email addresses and shipping destinations required to fulfill physical items or record checkout transactions.
2. Third-Party Services & Fulfillments
We do not sell your personal data. To run our digital studio and e-commerce shop, we share information only with trusted service providers:
- Stripe & PayPal: We use secure payment gateways to process orders. Your complete credit card credentials never touch our servers.
- Lemon Squeezy: Used as our digital product merchant of record. They host file libraries and process payment checkouts securely.
- Printful (Merch Fulfillment): Shipping addresses and buyer names are shared with Printful to print and deliver physical apparel items.
- Google Analytics (GA4): Collects anonymized traffic statistics and usage analytics to help optimize page loading and performance.
- Cloudflare Turnstile: Integrated on forms to distinguish human users from automated spam bots.
3. Cookies & Tracking
Our site uses cookies and storage tokens to manage checkout carts (saving item quantities locally) and track site traffic. You can adjust your browser settings to reject cookies, though doing so might clear items from your active cart drawer.
4. Data Security & Storage
We implement industry-standard security protocols (including SSL/TLS communication encryption) to secure user info. Transaction historical records (such as completed order IDs and buyer emails) are stored securely inside our deployment infrastructure.
5. Your Legal Rights
Under Swiss DPA and EU GDPR guidelines, you possess the right to:
- Request access to the personal data we hold about you.
- Request correcting inaccurate details.
- Request the erasure of your records from our databases.
- Object to or restrict data processing.
To exercise any of these rights, please email us directly at contact@glitchframe.studio.